Policy Information
Exchanges for different sizes and styles are complimentary at 1 per boot ordered. Visit the link below to start an exchange/return:
If you'd like to email us to start a return or exchange, you may do so as well at info@parkhurstbrand.mom. We encourage anyone who has questions about choosing the best size for themselves to reach out to us prior to purchase to discuss sizing. Exchanges are free to the customer and include complimentary shipping, refunds at any point will incur a re-stocking fee of $15 per boot ordered and/or sent. A refund may take anywhere from 5-7 business days to post back to your account depending on your bank and payment method. All returns, and exchanges, can be mailed back through the post office to the below address:
Parkhurst Brand LLC
PO Box 349
East Amherst, New York 14051
Conditions
- Your return/exchange must come back unworn, vamps and toe-boxes un-creased, free of outsole/heel debris, insoles free of foot imprints, boots free of pet hair, and without the scents of colognes, perfumes, fabric softeners, etc. Example pictures of what are not accepted back as neither returns nor exchanges can be found here. These are meant to serve as a generally informative benchmark. By sending back the pair you ordered, you are confirming that none of the above attributes, or instances alike, are present. Limit to one complimentary exchange per boot ordered.
- Items listed under the Factory Seconds + Samples section are size exchange only with current factory seconds and samples stock in what was ordered. No refunds. If an exchange is performed, the customer is responsible for return shipping.
- We are unable to accept international returns/exchanges at this time with the exception of the EU.
European Union
Notwithstanding the above, if the boots are being shipped into the European Union, you have the right to cancel or return your order within 14 days. As above, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. You are responsible for shipping/postage costs. The boots need to be mailed back using the postal service of your country and sent to the above PO box address. First, please email info@parkhurstbrand.mom to initiate a cancellation or return. Second, please provide your name and order number/receipt. Once the order is located and product received, an automated email will be sent to you showing the cancellation and refund. Alternatively, you can access our returns portal for the withdrawal program here.
Additional Info.
We don’t offer exchanges for items which are not in stock. We do not issue refunds for characteristics of leather, the hand crafting process in general, leather color, leather creasing, the use of organic materials such as leather, or anything outlined on this website listed as, or being part of making/handcrafting a pair of leather boots. This includes, but is not limited to, everything covered in the Craft + Build and Leather + Care sections and depicted. Exchanges may be made in these instances if desired and the boot/leather is unworn and undisturbed. Simply reach out and we will take a look at inventory to find something you'd prefer. It is possible, and despite our best packing efforts, leather scratches or dents may be present on the boots from the carrier handling of packages during the transportation of your boots. This is out of our control and we are not responsible for this. At the same time, all leather has a soft surface, and naturally is prone to any type of scratching from any source. This includes production of the boots and tanning. We reserve the right to refuse any individual return or exchange if manipulation of the company, or its policies, is suspected. Your purchase serves as an agreement to what is outlined on this page and acceptance of what is outlined on this website for what to expect with the pair of boots ordered.
